We are totally committed to your satisfaction. Occasionally things can go wrong. If you are not completely satisfied with your item, simply return to us in its original condition along with a copy of the invoice. The item must be in original packaging. The item should be returned to us within 14 days of receiving your item. We will then either replace the item or refund your money – whatever you prefer.

Digital courses are also covered by our refund policy. If you are not completely satisfied with your course, please get in touch within 7 days, and you will receive a full refund.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.

This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed. None of these terms affect your legal rights and these are not diminished in any way.

Please email mildred@mildredryan.com with your refund request.

Delivery Schedule

We will normally dispatch your order to you in 1-2 business days. International orders are generally received in 14 days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

Privacy Policy

I, Mildred Ryan do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. Data collected by this site is used to:

a. Take and fulfil customer orders.

b. Administer and enhance the site and service.

c. Only disclose information to third-parties for goods delivery purposes.